Having peace of mind and making the right decision is what a lot of people are after when they are presented with a significant investment or decision, right? With one click of the mouse, people can have instant access to tons of information. Sometimes, this information can be pretty overwhelming to weed out and sort through the useful data from bad ones.

When homeowners are looking for pavers on the Internet, they may use key phrases like “Pavers in [Insert their City],” and they will receive pages of firms showing their credentials and why property owners need to hire them. You can’t blame these companies for trying their hardest to represent themselves in the best possible way they can. They need to be partial to their own business. Some questions need to be answered.

  • What to do with all the information?
  • Who would homeowners believe and not believe?
  • Do property owners choose a couple of companies and start scheduling appointments with them?
  • Should they ask their family members, friends, co-workers, or neighbors for referrals?
  • Should they post on social media sites, asking for referrals?
  • Should they go to the Better Business Bureau to check accredited businesses in their area?
  • Should they go on websites like Yelp, Angie’s List, or Yellow Pages?

There is no “best approach” in this kind of situation. The best approach when it comes to finding reputable artificial turf companies is the one that makes a lot of sense to property owners and their particular needs. They want this decision to make them feel good inside and allow them to sleep peacefully at night without the fear of doubt or worry lingering in the back of their minds. The goal here is to help people steer-clear of everything that will keep them up, turning and tossing with anxiety.

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This article will provide property owners with a good foundation that will help guide them in their decision-making process. Let us face it, redoing the walkway, entryway, pool deck, backyard, patio, or driveway using pavers or replacing the lawn with artificial turf is going to be pretty expensive. People want to make sure they do all their due diligence before doing this kind of project so they can have peace of mind knowing they only have to do it once. 

Step one: Make sure the firm is licensed by the appropriate agency

It seems pretty obvious, but you would be surprised how many improperly licensed, or even unlicensed firms are out there. If property owners are going to install pavers or use artificial turf for their backyard patio, make sure the firm has the necessary licenses. If they get an artificial turf installed, make sure the company has a C-61/D12 and C-27 licenses.

Step two: Insurance like workers’ compensation or commercial general liability insurance policies

To be licensed by the Contractors State License Board or CSLB, companies need to be bonded. If they passed on step number one, and have the necessary licenses, homeowners do not need to worry about insurance policies, since it is bonded as well. If the firm has workers, which homeowners hope they do, they need to have a workers’ compensation policy to cover the crew that is doing the job.

Ask the firm for a copy of their AC or Accord Certificate. This document will have the company’s insurance details like the broker’s name and telephone number. Homeowners might want to call the broker to check the coverage. A two-minute phone call is worth it to make sure the property owner and the home are not at risk.

A common strategy seen here is that a synthetic turf firm or paver will provide homeowners with their AC. At first look, they may think everything is in order; the firm has a general liability insurance policy and workers’ compensation. But not so fast; there is a big chance that this is just a diversionary tactic.

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Just because the AC says that they have workers’ compensation does not mean that the firm has the necessary coverage for their entire crew who will be working on the project. The certificate is misleading and pretty vague. Businesses will usually get the coverage on one team member, hoping that that team member will not get hurt, so they are covered with one worker.

When it comes to workers’ compensation, businesses don’t have to be specific with the crew’s names. All the insurance policymaker cares about, on their side is what classification the worker is classified under (masonry, painter, or roofers), which will determine the firm’s rate.

Step three: Are they using subcontractors or an in-house crew?

It is imperative to know precisely which workers property owners are going to be getting, for the project. They will want to verify the people’s credentials. A lot of people in the sales department will say that their business uses in-house workers as a sales strategy.

But do not be misled by this statement. Verify the information by yourself by doing some research like checking the Better Business Bureau or researching artificial turf companies on Yellow Pages and other related websites. There is a big chance that you will find these workers are subcontractors. At worse – they are getting their asking price way down by hiring unlicensed illegal workers.

It is pretty common in the artificial turf and paver industry. Imagine if one of the workers was hurt on the site and any insurance did not cover them. The risk and burden revert back to the property owner and their insurance. It can be a very expensive mistake. Make sure to do your due diligence in researching, and remember that the workers coming out to your home to provide you with an estimate are salespeople who are pretty good at their jobs, sell their brand or company.